A structured website process from first contact to after-support.
The IQX working process is designed to reduce confusion, collect the right information, confirm scope, manage approvals, and move each website project toward a clearer launch.
- Discovery
- Scope
- Design
- Build
- Launch
- 16
- defined checkpoints
- 4
- main phases
- 1
- clear project path
What is the IQX Solutions working process?
IQX starts with first contact and requirements collection, then confirms scope, quotation, payment, planning, design direction, client review, development, testing, final review, launch, and after-support.
Requirements and business context are collected before production
Scope, quotation, and payment are agreed before build work starts
Client reviews happen at the right stages so changes are easier to manage
Projects work better when the next step is visible.
Website projects often slow down when scope, content, approvals, or responsibilities are unclear. A defined process helps both sides understand what is happening now, what is needed next, and how decisions affect the final delivery.
Less confusion
Each stage has a clear purpose, so clients know why information, payment, feedback, or approval is needed.
Better control
Scope and feedback are managed through checkpoints instead of uncontrolled changes late in the project.
Cleaner launch
Testing, final review, and after-support are considered before the site goes live.
Full Working Process
These are the common checkpoints used for website, redesign, e-commerce, landing page, and support projects. Some stages may be combined for smaller work.
- 01
Initial contact
The project starts when the client contacts IQX with a website, redesign, SEO, e-commerce, hosting, or support requirement.
Client role & result
- Client role
- Share the main goal, current problem, preferred deadline, and any existing website or brand links.
- Result
- IQX can understand whether the request is a new build, redesign, support task, or improvement project.
- 02
Requirements collection
IQX collects the practical requirements, including page needs, features, user actions, content needs, integrations, and technical constraints.
Client role & result
- Client role
- Provide service details, content, examples, platform access where relevant, and decision-maker information.
- Result
- The project can be shaped around real needs instead of assumptions.
- 03
Business understanding
The team reviews the business model, audience, competitors, service area, brand tone, and customer journey before recommending direction.
Client role & result
- Client role
- Explain ideal customers, important services, pricing approach where relevant, and what makes the business different.
- Result
- Design, content, and page structure become more relevant to the business.
- 04
Content and material collection
Website content, images, logos, brand files, product data, testimonials, policies, and legal text are requested where needed.
Client role & result
- Client role
- Send available material or confirm where IQX should help create, improve, or structure it.
- Result
- Design and development can move with fewer missing pieces.
- 05
Quotation
IQX prepares a quote or estimate based on the confirmed work, complexity, pages, platform, support needs, and timeline expectations.
Client role & result
- Client role
- Review the quote, ask questions, and confirm any unclear items before moving ahead.
- Result
- The cost and scope are easier to compare before commitment.
- 06
Confirmation
The project direction, scope, milestones, responsibilities, and working route are confirmed before active production begins.
Client role & result
- Client role
- Approve the agreed scope and confirm who will provide feedback and final approval.
- Result
- Both sides have a shared understanding of the work.
- 07
Payment
Payment is handled according to the agreed payment schedule, which may include a deposit, milestones, and final settlement depending on scope.
Client role & result
- Client role
- Complete the required payment stage so the project can be scheduled and started.
- Result
- Work begins with commitment and a clear financial structure.
- 08
Planning
The project is organized into pages, sections, content priorities, design direction, SEO basics, technical needs, and review points.
Client role & result
- Client role
- Confirm key pages, service priorities, examples, and any must-have business information.
- Result
- The build has a clearer plan before visuals or code are produced.
- 09
Design concept
IQX creates the design direction, layout approach, visual hierarchy, and user flow based on the approved plan.
Client role & result
- Client role
- Review whether the direction matches the brand, business goals, and customer expectations.
- Result
- The project has a visual direction before full development progresses.
- 10
Client review
The client reviews the design, page structure, content flow, and key decisions at the agreed checkpoint.
Client role & result
- Client role
- Give consolidated feedback that is specific, practical, and aligned with the project goal.
- Result
- Feedback is captured when it is easiest to apply.
- 11
Design updates
IQX applies agreed refinements, clarifies content, improves layout details, and resolves practical feedback.
Client role & result
- Client role
- Confirm whether updates satisfy the review notes or identify any remaining approved-scope changes.
- Result
- The approved direction becomes stronger before development moves too far.
- 12
Development
The website or requested digital work is built according to the confirmed scope, platform, structure, and approved direction.
Client role & result
- Client role
- Stay available for technical questions, access requirements, content confirmations, and review points.
- Result
- The agreed solution moves from plan into working implementation.
- 13
Testing
IQX checks responsiveness, forms, navigation, key pages, browser basics, performance basics, SEO metadata, and practical launch readiness.
Client role & result
- Client role
- Review the website on real devices and flag any issue that affects business use or customer experience.
- Result
- Avoidable issues are caught before final handover or launch.
- 14
Final review
The client reviews the finished work against the agreed scope and confirms final launch, handover, or completion readiness.
Client role & result
- Client role
- Approve the final version or provide final in-scope notes for correction.
- Result
- The project reaches a controlled approval point.
- 15
Launch
The website is moved live or delivered according to the agreed launch route, hosting arrangement, access setup, and handover plan.
Client role & result
- Client role
- Confirm final details such as domain, hosting, analytics, forms, and business contact information.
- Result
- The site goes live with a clearer checklist and less avoidable risk.
- 16
After support
Post-launch guidance, fixes, updates, hosting, maintenance, SEO, or improvement support is handled according to the agreed package or support plan.
Client role & result
- Client role
- Report issues clearly and request ongoing help through the agreed support channel.
- Result
- The website remains easier to maintain and improve after delivery.
What the client controls
The client controls business goals, content approval, decision speed, final direction, and access to required business systems.
- Service details and content
- Timely feedback and approvals
- Business decisions and final sign-off
What IQX controls
IQX controls project organization, design direction, development execution, technical recommendations, review guidance, and launch support within the agreed scope.
- Planning and production workflow
- Design and technical implementation
- Testing, handover, and support guidance
Related Services
Continue with the service details that fit your website or support needs.
Web Design And Development
Business websites, redesigns, responsive layouts, and conversion-focused structure.
SEO Services
Search-ready website structure, technical recommendations, and ongoing visibility support.
E-commerce Development
Online store planning, product structure, checkout flow, and platform support.
Hosting And Maintenance
Ongoing technical care, updates, website fixes, backups, and support plans.
Related About Pages
Read more about project planning, approvals, payments, and delivery.
About Us
Who IQX Solutions is and how we support UK businesses.
Delivery Process
Testing, approval, handover, launch help, and post-delivery support.
Payment Process
Quotes, deposits, milestone payments, invoices, and final settlement.
Key Policies
Core rules for scope, revisions, approvals, content, support, and ownership.
Frequently Asked Questions
Direct answers about scope, responsibilities, and the next step for your project.
01ProcessDo all projects follow every step?
Most projects follow the same logic, but smaller work may combine stages. Larger projects may need deeper discovery, more review checkpoints, or separate content and SEO planning.
02ProcessWhy do you collect requirements before giving final direction?
Requirements make the project clearer. They help identify pages, features, integrations, content needs, technical constraints, SEO needs, and possible timeline risks before production begins.
03DevelopmentWhen does development start?
Development starts after the core direction, scope, and required payment stage are confirmed. This helps avoid building against unclear or changing requirements.
04ModificationsCan clients request changes during the process?
Yes. In-scope feedback is handled during review stages. New features, new pages, major layout changes, or structural changes may be reviewed under the modification policy.
Want a project process that feels clear from day one?
Share your website goal and IQX will help you understand the best route, likely scope, and next practical step.